12 years of experience in the web and software development industry. I have worked in a wide variety of roles typically covered under the umbrella of Operations and Project Management. This includes team building, managing technical groups of developers, designers, and sales staff, cash flow management, sales and schedule planning, business development, and client relations.
Blackwell Consulting 09/2012 - Present
Project Manager & Operations Consultant
Working with various clients in the role of team lead, project manager, and consultant for a variety of projects and industries.
Company 52 11/2009 - 09/2012
Focused on the execution and optimization of day-to-day operations, and daily execution of the overall goals and business plan of the company.
This included managing the sales process, gathering specifications from clients and converting that information into technical feature lists, contract negotiations, assigning tasks to the development team, managing communication between the development team and client. I was ultimately responsible for ensuring the project deadlines and deliverables were met to the agreed upon specifications.
Jack Henry & Associates 08/2003 - 03/2009
I managed a team of 3 people who were responsible for supporting the banking customers who used JHA’s Silverlake product for their nightly processing. The role of my team involved fielding customer calls and troubleshooting issues that they reported. We were responsible to either programmatically fix the issues, or refer the ticket to a senior programmer as needed.
- Project Management
- Operations Management
- Strategic Planning
- Customer Service
- Business Strategy
- Team Leadership